FAQ

Here are the answers to the most common questions we get asked.  If you don’t find the answer to what you are looking for then please call us or send us a message at our Contact Us Page and we will be happy to help you 🙂

You are not required to as you can check out as a guest, but creating an account with Es’kay Dior is quick and easy. It will allow you to move through our checkout quicker for your future orders. You can also store multiple shipping addresses, gain access to your order history, and much more.

You can click on the Forgot Password link and enter your username or email address. We will then email it to you right away!

We accept all major credit cards such as Visa, Master Card, American Express, & Discover. All payments are processed securely through PayPal’s encrypted payment page. You can also pay with your PayPal balance and even use their 6 months financing if you qualify through their financing program.

All payments are processed securely through PayPal’s encrypted payment page.  Which uses the latest and greatest in security technology!  A SSL certificate is used to secure the payment page and API endpoints. These certificates are using the SHA-256 algorithm and VeriSign’s 2048-bit G5 Root Certificate.  Which is as rock solid as you can get. 🙂

As of right now, we are only currently shipping to the U.S.A., Canada, the U.K., and Australia. However, we may be flexible and willing to ship to certain other countries. In the event you would like to order our products and live somewhere we have not specified as a designated shipping region, please email or call us and we might be able to work something out for you 🙂

Shipping is only $9.85 for USPS Priority Shipping. Tracking numbers are included with all shipments.  For international shipping the cost is $28.50.

You will normally get your package within 1 to 3 business days… Unless of course there is some crazy weather issue or other issues that arise with USPS delivery services, as we cannot prevent those!

To receive a refund, all you would need to do is to email or call us to let us know you want to return your UNUSED, non-damaged hair. Once we receive it back in the mail from you and have confirmed that it is still indeed in the same brand new, unused condition that we sent it to you in, we will then refund your payment method that you used when you made your initial purchase.

We strongly recommend getting a tracking number and shipping insurance from the shipping company you choose to return with.  We are not responsible for any lost, damaged, or stolen goods that are sent back to us for any returns or exchanges. If you obtain a tracking number, please email us the tracking number so we can help be on the lookout for your return as well.

All shipments to us are your responsibility and we will not pay for return or exchange shipping costs unless it was a mistake on our end and/or you received incorrect items. Only then we will cover the return shipping costs by emailing you a shipping label that can printed out and put on a box/bag to ship back to us with.

To return or exchange any item, all you need to do is to email or call us to inform us that you want to return or exchange your UNUSED, non-damaged hair. Once we receive it in the mail from you and have confirmed that it is still indeed in the same brand new, unused condition that we sent it to you in, we will refund your payment method that you used when you bought it from us or ship you the items you want in exchange.

If there is a cost difference for the exchange, we will either refund you the difference or you will be required to pay the additional price if it costs more for the items you want to exchange. Orders will not be shipped to you until any additional costs are paid.

We strongly recommend getting a tracking number and shipping insurance from the shipping company you choose to return with.  We are not responsible for any lost, damaged, or stolen goods that are sent back to us for any returns or exchanges. If you obtain a tracking number, please email us the tracking number so we can help be on the lookout for your return as well.

All shipments to us are your responsibility and we will not pay for return or exchange shipping costs unless it was a mistake on our end and/or you received incorrect items. Only then we will cover the return shipping costs by emailing you a shipping label that can printed out and put on a box/bag to ship back to us with.

If you change your mind on a purchase or exchange, if it is before the products have been shipped out to you, please contact us by phone and/or email AS SOON AS POSSIBLE so we can cancel, refund, or void your order and/or payment. If we have already shipped your order to you, you must ship it back to us at your expense. Only once we receive the items back from you we will refund your payment.

We strongly recommend getting a tracking number and shipping insurance from the shipping company you choose to return with.  We are not responsible for any lost, damaged, or stolen goods that are sent back to us for any returns or exchanges. If you obtain a tracking number, please email us the tracking number so we can help be on the lookout for your return as well.

All shipments to us are your responsibility and we will not pay for return or exchange shipping costs unless it was a mistake on our end and/or you received incorrect items. Only then we will cover the return shipping costs by emailing you a shipping label that can printed out and put on a box/bag to ship back to us with.

Virgin Indian Remy Hair:

Collected from the Tiraptu temples in Southern Asia where women go to donate their hair for spiritual and religious purposes, Indian hair is the most accessible and versatile hair available. Naturally fine to medium in thickness, this hair is normally dark in color yet is easily color-lifted to blonde and other, lighter hair tones. Indian Hair is also naturally thick and straight and is great for straight, shiny and sleek hairstyles. It is available in curly, wavy, and straight styles and blends in great with many individual’s natural hair textures. Anti-frizz products are recommended in areas where humidity is high.

Virgin Brazilian Remy Hair:

Brazilian Hair is hair donated from women of the small and rural places within Brazil and is currently the most in demand hair texture on the market for many reasons. Brazilian Hair is genetically diverse but tends to be natural and shiny in appearance and is very versatile, thick and durable, yet soft and smooth to the touch. This hair tends also tends to blend in with most individual’s natural hair textures and does not require any special maintenance. It is available in curly, wavy, and straight styles and often holds curls longer than Indian Hair.

Virgin Peruvian Remy Hair:

Peruvian Hair originates from the women of the remote villages of Peru who have donated their hair and tends to be more thick and course in texture than Brazilian and Malaysian Hair. A true and ultimately multipurpose hair, its soft and lightweight qualities allow a highly manageable and feathery, natural, luxurious and voluminous look. It is available in curly, wavy, and straight styles and is very versatile in each style.

Virgin Malaysian Remy Hair:

Malaysian Hair originates from the women of Malaysian decent who have donated their hair to Malaysian temples for religious or financial purposes. More dense, thick, and heavier and soft, shiner, and silkier than Indian Hair, it is great if you are you looking for a natural wavy or curly look. It is available in curly, wavy, and straight styles.

Lace closures are thin hair pieces made of lace which are only a few inches long and wide so that they lay flat on your head. Lace closures ensure that all of your hair is being protected while you color and blend the textures of your weave, allowing for endless coloring and hair dyeing without the all of the problems and worries of color blending with your own natural hair.

With proper care should last you lots of months. Here are a few must read tips to help you along the way.

  1. Always brush your hair before going to bed.  Always use a wide tooth brush or detangling comb and gently brush the hair while holding it down with your other hand to prevent unnecessary tension and pulling.
  2. Before shampooing your hair, always detangle it.  Always wash your hair gently in a downward motion using your fingers.  Do not scrub or bunch hair together as this will cause the cuticles to open up and rub against each other which would then cause tangling.
  3. Always condition your hair with a moisturizing conditioner such as silicon mix.  This alone will make a huge difference.
  4. Every 4 times or so you wash you hair, add one tablespoon of apple cider vinegar to your shampoo and water mix.  Apple cider vinegar will clarify it, add shine, and remove build up from your hair.
  5. You can also condition wash you virgin hair, this means skipping the shampoo and using your conditioner just like you would your shampoo.
  6. If possible, be patient with your virgin hair weave and let it air dry after washing it.
  7. Apply a small amount of coconut oil 2 to 3 times per week as required.
  8. Avoid alcohol based products for your hair as alcohol is very drying to hair.
  9. Moisturize you hair as needed with high quality leave in moisturizers and conditioners.
  10. Last but not least, our virgin weave extensions are very high quality, very little product is needed.  Do not weight down your hair by using too much unnecessary products.

Soy wax is rich in Vitamin E to make the skin feel soft, nourished and rejuvenated. Soy wax is completely natural from American farmers soybean crops. Soy bean wax is 100% environmentally friendly, sustainable, and renewable without any chemicals or harmful additives. Soy wax is clean burning, lead free, with beauty and aroma. Soy wax only gets slightly warmer than your body temperature, the flame is the hottest element within the candle. Soy wax is pure and has no chemicals added to make its form. Soy wax is safe and comfortable compared to beeswax and paraffin. Plus, Soy wax burns longer than paraffin and beeswax, and it’s made from a naturally renewable source. Soy wax can be directly massaged into your skin, leaving your skin smooth, soft, and pleasantly scented.

Simply light the candle and wait about 20 – 30 minutes until the melt pool forms. Extinguish the candle, dip fingers into the oil (or drip onto the body), and apply directly to the skin. If you would rather not burn your candle, scoop a little out using a spoon or your finger and simply rub it directly on your skin.

We have increased our oil content to the maximum that the oil will allow for soot-free burning. Please avoid drafts and vibrations as this will cause some smoke. Due to a low temperature flame unable to completely combust the wax fuel, it is important that the wick remain still, centered, and draft free. Keep out of reach of children and pets. Keep the flame away from anything that is flammable.

The pure ingredients are safe for the skin, can be used all over the body and they smell amazing! Plus, you choose the fragrance you want your candle to smell like. They don’t get as hot as regular candles and you don’t have to worry about burns or getting the wax off your skin. Not only do you have a candle, you have a warm massage oil as well. Given the moisturizing benefits of a soy massage wax, a foot massage is also great for helping dry, athletes feet. It has wonderful effects on dry, scaly spots like elbows and hands. When you are ready for bed, apply the warm oil on your body overnight and let it absorb. You’ll wake up with a relaxed, refreshing feeling. Also, if you’re into yoga and spa days, the wax will be great for a soothing experience!